Privacy Policy

Effective Date: May 6, 2026

This Privacy Policy describes how Big Bear Roofing (“we,” “us,” or “our”) collects, uses, and protects information you provide when you visit our website or interact with our services.

1. Information We Collect

When you submit a contact form, request a free estimate, or otherwise communicate with us, we may collect:

Your name
Phone number
Email address (if provided)
Property address
Information about your roofing needs (storm-damage details, photos, etc.)
Communications you send to us

We may also automatically collect limited technical information when you visit our site, such as IP address, browser type, pages viewed, and referring URL, through standard analytics tools and cookies.

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and schedule inspections or estimates
Provide roofing, repair, and storm-restoration services
Communicate with you about your project, including via phone calls, text messages, and email
Coordinate with insurance carriers when you authorize us to do so
Improve our website and customer service
Comply with legal obligations

3. SMS / Text Message Communications

By providing your phone number and submitting a form on our site, you expressly consent to receive transactional and informational text messages from Big Bear Roofing related to your inquiry, scheduled appointment, or active project.

Program description: Appointment confirmations and reminders, free-inspection scheduling, project status updates, insurance-claim coordination, and customer-service messages.
Message frequency: Varies by project status. Typically up to 5–10 messages per project, plus replies to your direct messages.
Cost: Message and data rates may apply, depending on your mobile carrier.
Opt-out: You may stop receiving text messages at any time by replying STOP to any message we send. You will receive a one-time confirmation that you have opted out, after which no further messages will be sent.
Help: Reply HELP to any message for assistance, or contact us at (417) 744-6500.
Carriers are not liable for delayed or undelivered messages.

Consent to receive marketing or promotional text messages is not a condition of purchasing any goods or services from Big Bear Roofing.

4. We Do Not Sell or Share Your Mobile Information for Marketing

We do not sell, rent, or share your personal information — including your phone number, email address, or any data collected via SMS opt-in — with third parties for their own marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information described in this Privacy Policy exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Service Providers

We use trusted third-party service providers to operate our business. These providers are contractually bound to use your information solely to perform services on our behalf and to keep it confidential. They include:

GoHighLevel — to manage customer-relationship data, inbound forms, and SMS / email communications.
Hosting and analytics providers — to operate this website and understand visitor behavior at an aggregate level.
Insurance carriers — only when you specifically authorize us to coordinate your claim on your behalf.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember your preferences, measure site usage, and improve performance. You can disable cookies in your browser settings, although some site features may not function properly without them.

7. Data Security

We take reasonable administrative, technical, and physical precautions to safeguard your information against unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is fully secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under the age of 13. If you believe a child has submitted information to us, please contact us so we can delete it.

9. Your Rights

Depending on where you live, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of certain communications
Withdraw consent at any time, where consent is the basis for processing

To exercise any of these rights, contact us using the information below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page reflects the latest revision. Material changes will be posted prominently on our website prior to taking effect.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Big Bear Roofing
Phone: (417) 744-6500